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Cancellation & Refund Policy

Refunds

NOTE: We do not offer refunds or replacements when customers enter the wrong shipping address.

We offer refunds if you meet the following:

(1) Items must be sent in the same condition as you received it using our return label which will be provided by our support team.

(2) Email our support team with the following information:

  • Your Full Name
  • Order Number
  • Reason for return/refund
  • Picture of the defective product/incorrect item

Order Cancellation

Since all of our products are printed on demand, we can only accept cancellations or modifications of the order within the first 12 hours after purchase. 

Clearance Items

Items sold on clearance cannot be returned or refunded.  They may not include original packaging.  We make no guarantees about the condition of these items. 

Warranties

Our standard refund and replacement policy lasts 30 days from the date your tracking number shows your order was delivered. If 60 days have gone by since your purchase was received, unfortunately we can’t offer you a refund or replacement.  

Returns & Exchanges

Please visit our Returns & Exchanges Policy for more details.

For inquiries and any other concerns, you may contact us through the following channels:

Email : support@allyxcally.com
Call/SMS : ✆ 1 (480) 442-1669
Monday to Friday, 9:00 AM - 5:00 PM PST