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Returns & Exchanges Policy

We hope you'll love the item you purchased. If there's any concerns about it or if you are thinking of returning it, please contact our support team for assistance, explaining your reasons for returning the item.

Unworn or unwashed merchandise can be returned or exchanged within 30 days of the original order date if accompanied by original tags and packaging. All personalized items is subject to a 30% deduction from the refund amount as they cannot be restocked.

Due to hygiene reasons, earrings are NOT accepted for return or exchange.

Note: Do not send your purchase back to the address from which it came.  We will provide by email the return shipping address that you will use.

REPLACEMENTS

If an item is defective or damaged due to manufacturer error or if we shipped you the wrong item, we will send a replacement to you.  You need to return the wrong item with a prepaid shipping label (return label is generated by our customer service representatives via email). You must send pictures of the damaged or incorrect item to start the replacement process.

If an order was lost in transit, we will replace it.  You will be provided with a tracking number and this is what we use to determine if an order has been lost in transit or delivered.

If your tracking number states your order was delivered but you claim you did not receive it, we have to rely on the tracking number. We would require you to provide a claim ID from the local post office and validate it. As soon as the review is complete, we will send you a replacement.

We charge a 30% restocking fee for any kind of custom design items. 

RETURNED TO SENDER

If you provided the wrong address, and your order is returned to us by the mail carrier, we will reship it to you.  You will need to pay a shipping and handling fee to cover the costs of reshipping.  If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing or insurance.  A 30% restocking fee will be taken out of the refund as well.  

Sometimes these packages are refused by the manufacturer and destroyed by the postal carrier.  Sometimes they end up lost in transit.  In any case in which we do not receive the package back, we can provide a 50% store credit towards a new item. 

If you provided the correct address, we will reship the order to the correct address free of charge.  If you want to change the address, you will need to pay the shipping and handling fee. 

HOW TO RETURN OR EXCHANGE AN ITEM

To make your return & exchange experience seamless, here's our return & exchange process:

(1) EMAIL OUR SUPPORT TEAM at support@allyxcally.com with the following information:

  • Your Full Name
  • Order Number
  • Reason for return/refund
  • Picture of the defective product/incorrect item

(2) REVIEW & FEEDBACK: Our support team will review the order and will provide feedback within the next 24-48 hours.

(3) PACK & SHIP THE RETURN: If the order is eligible for return/ refund, our team will send you a return label to your email address. Package your return using the return label from our customer service team and drop off at a USPS facility. You need to use the return label sent by our support team. Do not send returns to the original address.

(4) NOTIFICATION OF RETURNED ORDER: You will be notified when your return has been received at our warehouse. Once received, we can do one of the following options:

  • We can refund your original form of payment in 3-5 business days, or
  • We can send a replacement of the order and have it ready with the next 72 hours 

Clearance Items

Items sold on clearance cannot be returned or refunded.  They may not include original packaging.  We make no guarantees about the condition of these items. 

Warranties

Our standard refund and replacement policy lasts 30 days from the date your tracking number shows your order was delivered. If 60 days have gone by since your purchase was received, unfortunately we can’t offer you a refund or replacement.  

International Shipping

Customs Duties, Tax and charges are not included in our base price. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.