Shipping policy

How much does shipping cost?

Shipping cost may vary by items.

How long after ordering is my order shipped?

We typically ship all orders within 2-8 business days. This includes production time since most of the products are made to order. If you select Express shipping at checkout, we aim to ship your item within 2 business days.

How long does it take to arrive?

We ship all orders from our USA factory. Once shipped, we will send the tracking information to the email used during the purchase. We see delivery happen within the following timeframes:

USA : Within 2-8 business days

We are not currently shipping to the following locations but will be available soon:
Canada : Within 5-10 business days
Western Europe : Within 2-8 business days
Rest of the World : Within 5-20 business days

These timeframes are typical, and sometimes local carrier issues may mean you item arrives slightly later than this.

What if I didn't receive my order?

Please contact our support team quoting your order number from the confirmation email. We'll help track down your order.

Can I pay extra to get my items quicker?

For USA domestic orders, you have the option of Express order processing at checkout. This will prioritize your order for shipping within 2 business days where possible. We hope to offer Priority carrier options for USA and International orders in the near future.

What about customs fees/ taxes?

We do our best to help ensure your item arrives as smoothly and quickly as possible, including labeling the package with all relevant information for customs authorities.

It's unusual for orders of 1-2 items to attract customs fees, except in countries where there is a very low or no tax-free threshold. If fees are charged by customs, they are payable by the recipient.

Can I cancel or change my order?

Please visit our Returns & Exchanges Policy for more details.

NOTE:
This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries.